Return/Exchange Policy
At LEAUNA, we are committed to providing a reliable and pleasant shopping experience when you purchase personalized gifts from our website. We offer a 30-day return and exchange policy to help ensure your satisfaction with every order.
Detailed Policy Description
1. 30-Day Return & Exchange Policy
You may request a return or exchange for eligible personalized products within 30 days of receiving your order.
2. Simple Return & Exchange Process
To initiate a return or exchange, please contact our customer service team within 30 days of receiving your order. We will guide you through the return process and provide appropriate refund or exchange options.
3. Customer Support
Our customer service team is available to assist you with any questions regarding your order. We aim to respond promptly and help resolve issues in a clear and professional manner.
4. Quality Assurance
We value product quality and craftsmanship. Each personalized product undergoes a quality inspection process before shipment to ensure it meets our standards.
5. Personalization Notice
Our products are customized based on customer-provided information. Please review all personalization details carefully before placing your order.
If you have questions or special requests, please contact us at bagitmeorder@gmail.com.
Return & Exchange Conditions
1.All return or exchange requests must be submitted within 30 days of receiving your order.
2.Prior communication with customer service is required before returning any item.
3.Returned items must be in their original condition, without scratches or intentional damage.
4.Customers are responsible for return or exchange shipping fees of $10.
Items Not Eligible for Refund or Exchange
1.Products exposed to corrosive substances or chemicals that may affect their appearance, including liquid silver polish, swimming pools, hot tubs, or spas.
2.Items damaged due to misuse, improper handling, or inadequate care.
3.Requests made after 30 days of receiving your order.
4.Partial returns or exchanges of bundled items.
5.Returns requested for personal reasons, such as changes in taste or preference.
6.Lost packages caused by incorrect shipping information provided by the customer.
Return & Exchange Process
Step 1:
Contact our customer service team at bagitmeorder@gmail.com within 30 days of receiving your order.
Step 2:
Repack the item securely in its original packaging.
Step 3:
Ship the package using your local postal service.
Step 4:
Once we receive and inspect the returned item, we will process your request:
1.Exchanges are processed within 1–3 business days after approval.
2.Refunds are issued to the original payment method within 5–7 business days after approval.
Processing times may vary depending on your bank or payment provider.
Return Confirmation
After inspection, we will notify you by email regarding the approval or rejection of your return or exchange request. Approved refunds or exchanges will be processed accordingly.
Shipping Fees
1.Original shipping fees are non-refundable, even if free or discounted shipping was offered.
2.Return shipping fees of $10 are the customer’s responsibility unless the issue qualifies under the exceptions below.
3.For exchanges, customers are responsible for return shipping costs.
When LEAUNA Covers Return Shipping
LEAUNA will cover the $10 return shipping fee if:
1.You received the wrong item.
2.The item is damaged, defective, or engraved incorrectly.
(Please contact us within 48 hours of receiving your order in these cases.)LEAUNA reserves the right to refuse returns or exchanges if the returned item does not meet acceptable condition standards.
Late or Missing Refunds
If you have not received your refund after the stated processing time:
1.Check your bank account again.
2.Contact your credit card company.
3.Contact your bank for further assistance.
If the issue persists, please contact us at bagitmeorder@gmail.com.
Conclusion
By purchasing personalized products from LEAUNA, you can shop with confidence knowing our 30-day return and exchange policy is clear and transparent. Our aim is to provide dependable products and responsive customer service for every order.
Cancellation Policy
Customers can cancel or change their orders free of charge within 24 hours of purchase. Please note that since our products are personalized and customized items, changes to orders after 24 hours will be subject to a 30% restocking fee. Once a personalized item is put into production, the order cannot be canceled.
If you have any questions, please feel free to contact us.
Tel: +86 19327027024
Customer service email: bagitmeorder@gmail.com
Company address: 203-2, Building 21, Jinshan Gulou Industrial Park, No. 11 Baihuazhou Road, Jianxin Town, Cangshan District, Fuzhou City, Fujian Province, China